In an emailed press release, low-slope roofing manufacturer Mule-Hide Products Co. Inc. (Beloit, Wisconsin, USA) announced the launch of a new warranty portal that makes it easy for contractors to manage all aspects of their Mule-Hide Products warranties, from completing applications to paying invoices.
Accessed from mulehide.com via secure login and designed with contractors’ needs in mind, the portal offers a variety of features that significantly streamline processes and reduce the potential for errors, including:
- A dashboard that flags items requiring the contractor’s attention and includes a clickable list of all active projects, giving the contractor easy access to complete project details
- Real-time email updates and project reminders
- Complete digital project management — including applications, design reviews, photos, inspection reports, contractor signoffs on inspections, and contractor confirmations that required repairs have been made — to reduce delays and ensure the warranty process proceeds smoothly
- An intuitive online application tool that speeds up the design review process, eliminates guesswork, and reduces errors; based on project criteria entered by the contractor, the tool only allows the contractor to choose products allowed in the relevant Mule-Hide Products specifications and ensures that all required products are included in the design
- Online invoicing and payments
- A complete archive of all warranted Mule-Hide Products jobs the contractor has completed
“We always want to make it easy as possible to work with Mule-Hide,” said David Phillip, technical services manager. “The warranty portal does just that. It sets a new industry standard for user experience, dramatically streamlining and simplifying warranty management to help contractors better serve their customers and give contractors more time to focus on other areas of their business.”
Current warranty-eligible Mule-Hide Products contractors will automatically receive instructions for accessing and using the new portal. Contractors wishing for more information about the portal and becoming a warranty-eligible contractor should contact the Mule-Hide Products territory manager in their area.