Laboratory Testing Inc. (LTI) (Hatfield, Pennsylvania, USA) recently welcomed Rich Emery as a new key account manager for its sales and service team.
LTI is an independent metal testing and metrology laboratory specializing in commercial material testing, nondestructive testing, specimen machining, dimensional inspection, and calibration services.
As a key account manager, Emery will assist with project management, prepare price estimates, cross-sell services, and provide ongoing support for assigned accounts in a wide variety of industries, including aerospace, defense, power generation, medical, and transportation.
Emery has experience in sales and account management, as well as metals and machining, which will help in his transition to the new position, the company explains. He most recently held a sales position with Pierce Aluminum (Franklin, Massachusetts, USA), a fabricator of aluminum parts and final assemblies, and a distributor of aluminum products such as bar, pipe, plate, and tube. All of these products are routinely tested at LTI.
“Customers want fast turnaround and hassle-free service, so we make sure they’re a standard part of our product delivery,” says John Stango, sales manager. “The most reliable way to accomplish this is by hiring experienced members for our sales and customer service team. We’re very happy to have Rich join us with his strong background in so many relevant areas.”
The company says its efforts to provide fast turnaround times and responsive service have extended beyond the sales and customer service departments. To that end, LTI has implemented a number of continuous improvement projects in recent years designed to streamline order processing and improve accuracy and completion times, including adopting the popular A3 and 5S methodologies.
In addition, the company started off 2018 with a new enterprise resource planning system. The system was custom designed to allow all departments to work more efficiently and to improve collaboration, according to LTI officials.
Source: LTI, www.labtesting.com.